Privacy Policy

Protecting Your Data Globally

Introduction

JuaExpress ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website juaexpress.com and use our services. By accessing or using our platform, you agree to this Privacy Policy. Last updated: December 31, 2025.

Information We Collect

We collect information you provide directly, including: name, email address, phone number, shipping and billing addresses, payment information (processed securely through third-party providers), profile information, and communications with our support team. We automatically collect: device information, IP address, browser type, pages visited, time spent on pages, referring URLs, and location data (with your consent).

How We Use Your Information

We use your information to: process and fulfill orders, communicate about purchases and support requests, personalize your shopping experience, send promotional communications (with your consent), detect and prevent fraud, comply with legal obligations, and improve our services through analytics.

Information Sharing

We share your information with: sellers (only what's necessary to fulfill orders), payment processors (Stripe, PayPal, M-Pesa), shipping partners (for delivery), service providers (analytics, customer support), and law enforcement (when legally required). We never sell your personal data to third parties for marketing purposes.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, analyze site traffic, and deliver personalized content. You can control cookies through your browser settings. Essential cookies are required for the platform to function; disabling them may affect your experience.

Your Rights (GDPR & POPIA Compliance)

Depending on your location, you have the right to: access your personal data, correct inaccurate data, delete your data ("right to be forgotten"), restrict or object to processing, data portability, and withdraw consent. For EU residents, we comply with GDPR. For South African residents, we comply with POPIA. To exercise these rights, contact juaexpress01@gmail.com.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing (PCI-DSS compliant), regular security audits, access controls, and data encryption at rest. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

International Data Transfers

Your data may be transferred to and processed in countries outside your residence (including Kenya, UK, Nigeria, and other locations where we operate). We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, typically for the duration of your account plus 7 years for legal/tax compliance. You may request deletion of your account and associated data at any time.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

Contact Us

For privacy-related inquiries or to exercise your rights: Email: juaexpress01@gmail.com Data Protection Officer: juaexpress01@gmail.com Address: Avenue 5, Rose Avenue, Nairobi, Kenya

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